Download support file

A Support file can be downloaded from the instrument and is used to assist you in the best possible manner. There are two options for downloading the file:

Signature Deployment

  • Connect to the Signature using the Signature Deployment software.
  • Go to Instrument > Get support File.
mceclip3.png
Figure: Download support file within Signature Deployment
  • Find the NortekSupport_....tar.gz under Signature Downloads on your PC and send it to Nortek.
mceclip4.png
Figure: Location of created file in File Explorer

 

 

Web interface

  • Use the Plug and Play feature to find the IP address for the system.
  • Copy the IP address and paste it into your browser.
mceclip0.png
Figure: Usage of IP-address in web browser
  • Under the “Maintenance” tab, select Retrieve Support File.
Figure: Web interface support file retrieval
  • Find the NortekSupport_....tar.gz under Downloads on your PC and send it to Nortek.

Updated