Should neither of these steps have been successful in resolving the problem you are facing, please reach out to our Support team who assist you in troubleshooting your instrument.
To help us give good support, please:
- Be specific about the error - a screenshot is often helpful
- Include a raw sample file or a collected data set showing the error (
.vec) - Include information about firmware and software version used
- Include serial number (Head ID, Hardware ID or order number)
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