How do I return a damaged instrument?Follow
NB: All instrument repairs will have to be approved and coordinated by Nortek Support or your local Nortek representative.
RMA – Return Merchandise Authorization
Before any product is returned for repair you must have obtained a Return Merchandise Authorization (RMA) in writing from your local representative or Nortek.
You must complete a proforma invoice. Include all the information requested and ensure that it is correct. Use the copy in the link below, or find it in the Comprehensive or Operations manual.
Include 3 copies of all shipping and export documents with the proforma invoice attached to the freight box. Make sure you include a copy of all shipping and export documents with the proforma invoice inside the freight box.
Note that freight insurance on repairs is not covered by Nortek. You must make sure your goods are properly insured before shipping to Nortek AS. We will not be held responsible if the instrument is damaged or lost while being shipped to Nortek for repair. Similarly, Nortek will not be held responsible for consequential damages as a result of instruments becoming damaged or lost while being shipped to Nortek for repair.
Nortek will always insure instruments returned to a customer after service or repair. You will be invoiced the cost of this insurance along with other charges relating to the repair and shipping costs.
If the instrument is repaired under warranty Nortek will cover all return shipping and insurance costs.
The regulations and requirements covering the export and re-import of items sent for repair will vary from country to country, and in the past some of our customers have experienced problems because they failed to provide the correct documentation. If these matters are not handled correctly, you may be charged for import duties and taxes a second time when your instrument is returned to you.
We at Nortek must meet our own country’s regulations when taking instruments for repair and when returning them. This may not be enough for your country.
We strongly suggest that, as part of your own procedures for handling any returns, you check with your customs authorities as to what information, documents etc. they need from you and from us. You should then inform us of what you need and we will do all we can to help you.
Please do not include any batteries when returning an instrument unless specifically requested. If they are included you will not get them back because of rules regarding shipping dangerous goods. No type of battery can be shipped within a pressure housing (i.e. the instrument housing). Lithium and lithium-ion batteries are also dangerous goods and shipping them as ordinary goods is strictly prohibited.
HS code for customs clearance:
9015.80.80 Oceanographic instruments
The Nortek DVL follows the standard codes, and the HS code is 9015.80.80 Oceanographic instruments. The export restrictions list code for the Dual Use functionality is 6A001.b.23
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