Frequently Asked Questions
In this FAQ section you will find short articles written by our support staff that can help you answer questions we often receive from our customers. The content can be accessed using the Search function
Troubleshooting
- Why can't I open my Signature .deploy file?
- Deployment file issue
- Instrument current draw
- Basic termination RS232 and RS422
- Loopback test
- Testing your cable
Deployment
- How can I increase my profiling range?
- How can I get my battery to last longer?
- How can I improve the precision of my measurements?
- How can I estimate the instrument power consumption?
- Will my ADCP negatively affect marine animals?
- How do I find the Equivalent two-way beam angle Ψ for my echo sounder?
Ocean Currents
- Why do I have two .ad2cp files from my Signature?
- How to calculate current speed and direction from ADCP velocity components
- Does the fourth beam on the AWAC measure along-beam velocity also?
- What is the maximum horizontal profiling range for a 2D profiler?
- What is the maximum configurable baud rate for Signatures?
- How do I change the orientation on my Signature from horizontal to vertical?
Ocean Waves
- What is the AST Quality parameter, and what can I use it for?
- What is the difference between AST and LE?
- My instrument is set up to measure in XYZ, but the waves are presented in ENU?
- What is the Wave Velocity Cell and how is it used?
- What is the effect of temperature gradients when estimating the surface level?
- What effect does the "mounting height" selection have in the deployment planning?
Software
- How does adjustable transmit power work?
- The binary to ASCII data conversion is not working. What is the problem?
- How can I download data from my Signature?
- How can we get the Nortek standard control software to start-up automatically?
- How does the AWAC estimate ice thickness?
- Where can I find the relevant USB driver version?
Subsea Navigation
System Integration
- How can I change the communication protocol from RS232 to RS422 on my Signature?
- Why do I have extreme values in my Signature telemetry data?
- Why do I have extreme values in my Signature telemetry data?
- How can I develop my own application to be used with a Nortek instrument?
- How to sync the Signature clock over Ethernet (PTP or NTP)?
- What is the maximum number of files on the recorder?
Velocimeters
- Does the Vectrino flag bad data?
- The Vectrino probe is not recognized. What is the problem?
- What does the accuracy specification mean?
- How do I synchronize Vectrinos?
- How do you figure out the time to assign to Vector velocity samples?
- Is it possible to post-process data for speed of sound errors?
Vessel-mounted Systems
- How do I calibrate my vessel mounted AWAC?
- Where does the AWAC VM get time/date information from?
- Can I use my AWAC for moving boat application?
- How should I mount the VM system?
- Why do I see a high Vertical Velocity?
- Is there a minimum working water depths with the AWAC?