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David Velasco

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Latest activity by David Velasco
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    David Velasco commented,

    Official comment

    Thanks for the question, Gregory The Eco App's FAQ covers this question (see below), but in summary, the number of usable layers will vary depending on the tidal level.  However, in your case, wher...

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    David Velasco commented,

    Official comment

    Hello Angel Thank you for reaching out to us, and sorry to hear you weren’t able to retrieve your Eco Report from the iOS app. It does appear there is an issue with the app and we’ll be looking in...

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    David Velasco commented,

    That's correct, Leonard.

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    David Velasco commented,

    Official comment

    Hello Leonard You can find this information, as well as many others, on the Eco's page on our website: https://www.nortekgroup.com/products/eco Below I have pasted the pertinent number found under ...

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    David Velasco commented,

    Official comment

    Hello Euan Thank you for the feedback, and sorry to hear you didn't have a successful deployment this time. Can you confirm the orientation your Eco was deployed, and how it was installed on the st...

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    David Velasco commented,

    Official comment

    Hello Leonard Apologies for the late response on this!  We normally respond within 24-48 hours (usually faster for comments on the Forum), but just to let you know that we have identified a small b...

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    David Velasco commented,

    UPDATE: Please see the following question recently posted on the Eco Community Forum concerning how long the Eco battery can hold a charge: https://support.nortekgroup.com/hc/en-us/community/posts/...

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    David Velasco created a post,

    Eco Battery Self-Discharge

    Nortek has recently identified a potential issue impacting Eco batteries during long term storage.  In summary, if your Eco is unused for a long time (typically more than one year), its battery may...

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    David Velasco commented,

    Yes.  Given that the same data from the full deployment is already listed, what's not included are these same data but for the filtered time period (which is the "Report Date Range").

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    David Velasco commented,

    Official comment

    Hello Wisurate This is working as intended and it is by design.  The intention with the "Average Direction" and "Average Speed" in the General Info Section is indeed to provide a high-level overvie...